|Behaviours are building from target level one through to target level five (E.g. to be at four an individual must also rate one – three)
|Commitment to customers & integrity
||Addresses Customer Needs: Tailors products/services based on an understanding of customer needs, acting with integrity to drive business value.
||Focuses on What’s Important: Balances and prioritises across diverse and competing customers, needs and opportunities. Demonstrates the courage to make tough and ethical decisions about where to invest time and energy.
||Represents and Shapes Customer Perspectives: Shapes perceptions of AZ and engages with different internal and external customer groups to inform decision making and planning. Demonstrates commitment and the courage to do the right thing.
||Anticipates Long-Term Customer Needs: Anticipates future needs of customers and challenges others to meet those needs, ethically.
||Changes AZ’s Approach to Customers: Fundamentally reshapes the way AZ thinks and acts with customers, forging the industry standard for integrity and customer perspective.
||Maintains Focus Despite Uncertainty: Aligns with AZ’s vision, values and priorities to make good decisions about where to focus one’s efforts, seeking clarity when needed.
||Clarifies Complexity: Thinks more broadly than their role (eg externally) and uses this insight to challenge and adapt current approaches in one’s area in an effort to simplify complexity and/or ensure alignment
||Identifies Untapped Opportunities: Makes creative connections between internal and external trends to identify and communicate untapped opportunities that impact beyond their area.
||Anticipates the Future: Develops and builds organizational commitment to a future oriented, innovative vision based on a portfolio view of risks and opportunities.
||Shapes the Future: Balances a focus on current strategy while thinking innovatively about the industry. They implement strategies which positively impact the industry and create sustainable success for AZ.
||Makes Effective Decisions: Makes independent/ effective decisions that are guided by AZ values. Speaks up respectfully and works with persistence and energy to overcome obstacles.
||Takes Calculated Risk: Makes effective decisions despite uncertainty and/or incomplete information to drive business outcomes. Communicates clearly to ensure alignment and empowers others with decision-making authority as appropriate.
||Creates Clarity for Others to Act Decisively: Communicates proactively with others across boundaries to ensure shared purpose and clear accountability for future decisions, enabling others to act decisively and with courage.
||Promotes Effective Decision Making: Establishes standards for both processes and behaviors to enable the organisation to take balanced risks while courageously addressing underlying issues and barriers.
||Establishes a Decisive Culture: Role models decisiveness and effective prioritisation, holding themselves and others accountable for executive governance that appropriately balances rigor with agility.
||Holds Self Accountable: Stretches and challenges self to meet or exceed high standards of behavior and outcomes in line with AZ values.
||Holds Others Accountable: Communicates clear expectations of behavior and outcomes as well as why these standards matter. Holds others to account for delivering them.
||Creates Cross-Boundary Accountability: Holds peers and partners accountable for executing against a shared purpose and demonstrating the commitment to deliver business outcomes with integrity for AZ.
||Creates a Culture of Accountability: Consistently role models, clearly communicates and reinforces the importance of leadership accountability across the organisation in order to drive performance.
||Reinforces Accountability: Changes or creates organisational systems such as structure, metrics or compensation to reinforce a culture of accountability and performance.
||Seeks Diverse Views: Shares and seeks out diverse views, incorporating them where appropriate in order to develop better proposals and creative solutions for the business.
||Encourages Diverse Thinking: Creates an environment in which diverse viewpoints are sought and encouraged, both within and beyond the team (eg with external partners).
||Establishes Shared Purpose Across Boundaries: Works across teams and functional and external boundaries to create the shared purpose, clarity and innovation needed to deliver business value.
||Enables Enterprise Collaboration: Champions opportunities that benefit AZ, even if they involve making sacrifices to help other geographies, departments or partners.
||Identifies and Defines Collaborative Partnerships: Generates innovative ways of working with external partners to drive business results.
|Develops People and Organisation
||Takes Responsibility for Personal Growth: Understands and capitalises on their personal strengths and manages their weaknesses, demonstrating self-awareness and resilience.
||Provides Developmental Feedback: Has an objective view of others’ capability and provides timely feedback and coaching to support their growth and enhance performance.
||Invests in Long-Term Development of Others: Takes time to nurture others’ unique talent, offering the feedback and development opportunities that broaden and challenge their perspectives and enable personal success now and in the future.
||Builds Capability for the Organisation: Proactively invests in others’ development within and outside of their area in an effort to build and strengthen a diverse talent pipeline for AZ.
||Prepares the Organisation for the Future: Defines the human capability AZ will need in the future and enables the systems, processes and culture needed to foster, develop and reinforce those capabilities.